Software Support Levels
The following table outlines the levels of software support available to staff. All software
included in the Standard Operating Environment (SOE) will be covered by a level of support between A "full" to C "Limited".
For categories A, B and C, IT Services will be involved in the software licensing and acquisition (eg recording, negotiating site and volume licenses etc) to ensure the best price possible is obtained
and to assist with copyright and license compliance.
A list of software included in the SOE is fro Windows and Macintosh computers
is available from the SOE pages.
A list of the software agreements Murdoch has in place is available from the
Software License Agreements table.
| LEVEL |
DESCRIPTION |
| A |
ITS is able to install appropriately licensed software |
| ITS is able to answer questions about the product at most
levels of expertise |
| Training - services are available |
| B |
ITS is able to install appropriately licensed software |
| ITS is able to answer questions at some levels of expertise |
| Training - limited training available |
| C |
ITS is able to install appropriately licensed software |
| ITS may be able to help with some queries |
| Training - no training available as not supported |
| D |
These products are not supported in any way |
|
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